Support

World Class

support.

Our leadership and support management team are loaded with franchise and restaurant professionals that are always available. A franchise system should be all about success for you and your investment, and we believe that starts with a support team for every aspect of your business.

Marketing

• Extensive loyalty program management that includes targeted emails, redemption analysis, and drip campaigns
• In-House custom creative services including editable and localized materials
• Database of posters, flyers, and images for print and digital promotions
• Optional In-Restaurant promotions and marketing materials
• Integrated marketing with social media sites and social media support

Real Estate/Design

• Site selection assistance – we provide guidance and evaluation on locations considered and provide recommendations during lease negotiations to maximize opportunity for your business
• Our design team and Architect on record assist in creating the selected locations floor plan, including bar design, liquor displays, restrooms, decor placement, stage elements, outdoor space, equipment layout, storage, television and audio equipment placement, internal and external signage, point-of-sale placement, lightning and much more
• Construction assistance – After initial design, we’ll assist you with the bidding process to select a reputable and approved general contractor and provide guidance in overseeing the construction phase to verify that the final location matches the initial design

Technology

• Proprietary software that manages products and digital marketing
• Custom mobile application that delivers our World class experience
• Menu management services
• Technical support

Training

• Management Training: Learn about product knowledge, customer service fundamentals, advertising, accounting & record keeping, purchasing, & inventory management
• On-Site Assistance: We offer certified trainers for hands-on assistance during the opening as well as periodic field representative visits for operations support
• Supplier Relations: We have access to distributors, architects, equipment suppliers, and other vendors essential to opening & operating a WOB
• Research & Development: We provide culinary innovation to your Food & Beverage menu along with the operational methods to run a successful business